8.500,00€4.075,00€
310,00€154,50€
550,00€362,50€
750,00€562,50€
2.000,00€1.580,00€
380,00€225,00€
Shipping / Returns
Shipments, returns and delivery times.-
Any order forms a unit of all its articles, without being able to request partial shipments, except for special circumstances agreed between the parties.
Our shipments are made through the transport agencies that we have contracted that we inform at the time of selecting the shipment during the ordering process so that the buyer can choose.
We cannot be held responsible for sending packages to PO boxes or places that do not have a specific address such as port offices, docks or ships. The shipping system is automatic and whoever does this will be responsible but accesorionautico.com will not be responsible if it is delivered to the agreed site but is not received by the client / buyer.
It is estimated, in normal situations, a delivery time from receipt and acceptance of the order of between 1-2 working days (Monday to Friday).
In the different automatic shipping rates, the time it takes for each shipping method to reach its destination is indicated.
For shipments outside the mainland and the Balearic Islands, the transit time depends on the amount, weight and volume of the order.
The delivery times notified to the clients are real and appear in each of the articles but some unforeseen event outside of us could exceptionally arise.
If it says "in stock" it means that it is ready for immediate shipment. If it says "availability x days" it means that normally we do not have it in stock but the supplier is asked expressly to fill out your order and is indicating the days it normally takes for the product to arrive to be served.
An order can be canceled before it is prepared and as long as it has not passed to the "Process" state, in which case it can no longer be modified or canceled.
If it has already left or is ready, we cannot cancel it but you can return it if you are not interested and it has not been used. (less engines, boats, electronics, clothing, original spare parts and orders for material that is not in stock that cannot be returned, as well as the lines, hoses and chains that have been cut to serve or for safety reasons the liquids, paintings or batteries)
In this case, the return must be made within a maximum period of 14 days from its receipt, prior notice by email from the website button technical support-contact and have previously received our
The refund of the amount will be made in the same way that the payment of the order was made and will be limited to the value of the returned merchandise, excluding the postage and other shipping costs that have been incurred and the costs that we are charged will be deducted from the amount. have caused as well as the shipping costs.
When an item exchange is desired for not obeying the one received to the specifications, it is actually a return of material and a new order. We will pay for the material that is delivered to us when it arrives and when you want you can place a new order to expedite the situation.
All the above is valid also in the case of the cancellation of any order.
Orders are shipped using the transport agencies available during the checkout process. The customer may select the shipping option that best suits their needs.
The usual order preparation time is 1–2 business days (Monday to Friday) from the moment the order is received and confirmed.
Delivery times depend on the destination and the selected shipping method and are displayed during the checkout process.
In exceptional circumstances beyond our control (logistics issues, weather conditions, or transport disruptions), delivery times may be affected.
When a product is marked as “In Stock”, it means that it is available for immediate shipment.
When a product indicates “Availability X days”, it means that the item is not currently in stock in our warehouse and must be ordered from the supplier before it can be shipped to the customer.
Orders may be cancelled before preparation for shipment by contacting our customer service.
If the order has already been shipped, the customer may exercise their right of withdrawal in accordance with the terms set out below.
In accordance with Royal Legislative Decree 1/2007, consumers have the right to withdraw from the contract within 14 calendar days from the receipt of the order without providing any reason.
To exercise the right of withdrawal, the customer must notify us within the indicated period through our contact form or by email.
Once the withdrawal has been communicated, the customer must return the product within 14 days.
The refund will be issued using the same payment method used for the purchase once the product has been received or proof of return has been provided.
Unless the return is due to a defective product or a shipping error, the direct return costs will be borne by the customer.
Initial shipping costs will not be refunded unless the return is due to a company error or defective product.
In accordance with Article 103 of Royal Legislative Decree 1/2007, the right of withdrawal does not apply in the following cases:
Products manufactured according to the customer's specifications or clearly personalized.
Materials cut or prepared specifically for the order (ropes, chains, hoses, or other products cut to measure).
Sealed goods that are not suitable for return for reasons of health protection or hygiene once they have been unsealed after delivery.
Products which by their nature cannot be returned or may deteriorate rapidly.
The customer may handle and inspect the product only to the extent necessary to establish its nature, characteristics and functioning, in the same way that would be possible in a physical store.
The customer shall be responsible for any diminished value of the goods resulting from handling other than what is necessary to determine their nature or functioning.
If the product shows signs of use, installation, assembly, deterioration or improper handling, the company may apply a proportional deduction from the refund corresponding to the loss of value of the product.
In order for a return to be accepted, the product must be returned:
in perfect condition
with all accessories included
with the original packaging whenever possible
If the product is returned incomplete, manipulated, damaged, or showing signs of installation or use, the company may reject the return or apply a proportional reduction in the amount to be refunded.
For technical products whose selection depends on measurements, installation or compatibility with boats or engines, the customer is responsible for verifying that the selected product corresponds to their needs.
The company provides technical information and product descriptions, but the correct selection of the item is the responsibility of the customer.
If the customer selects the wrong product, the right of withdrawal may still be exercised in accordance with applicable law provided the product has not been installed or used.
Some products marked on the website as “availability X days” are ordered specifically from the supplier to fulfil the customer's order.
In such cases, provided the product has not been custom-made or personalized, the customer may exercise the right of withdrawal in accordance with applicable law, although the customer will be responsible for the full direct return costs to the supplier.
The company reserves the right to refuse future orders or limit certain services to customers who make abusive or fraudulent use of the right of withdrawal, especially where a repeated pattern of unjustified returns is detected.
If the received product is defective or does not correspond to the order placed, the customer must notify the company within 48 hours of receipt in order for the issue to be processed.
In such cases, the company will cover the return costs and the shipment of the correct product.
The customer must check the condition of the package at the time of delivery.
If visible damage to the packaging is detected, it must be noted on the carrier’s delivery receipt and reported to the company as soon as possible.
Shipping.-
In order to simplify the calculation, when orders are sent to the Iberian Peninsula (Spanish territory) and the Balearic Islands, we charge the following amounts for shipping and delivery costs:
For the Peninsula (Spanish territory):
From 0.00Kg to 1 Kg: €3.99 VAT included.
From 1.00Kg to 4 Kg: €3.99 VAT included.
From 4.00Kg to 5 Kg: €3.99 VAT included.
From 5.00Kg to 10 Kg: €5.95 VAT included.
From 10.00Kg to 15 Kg: €7.95 VAT included.
From 15.00Kg to 20 Kg: €9.95 VAT included.
From 20.00Kg to 25 Kg: €10.95 VAT included.
From 25.00Kg to 30 Kg: €11.95 VAT included.
From 30.00Kg to 35 Kg: €12.95 VAT included.
From 35.00Kg to 40 Kg: €13.95 VAT included.
From 40.00Kg to 45 Kg: €25.95 VAT included.
Depending on the volume or amount of the order, from 24 to 72 hours. Delivery within 24 hours, same-day pick-up is normal. Orders placed before 1:30 or 2:30 pm depending on the time of year. Delivery within 48 or 72 hours, next-day pick-up is possible in some cases.
Shipping 1 package over 40 kg, sent by special palletized company, 3 to 4 days delivery. The cost is similar to express mail. But it will be sent by a specialized company.
For the Balearic Islands:
Post 48-72 h: from 6.50 euros VAT included.
Balearic Islands 24-48 h: from 6.95 euros VAT included.
For the Canary Islands, Ceuta and Melilla:
Post 48-72: pricing by weights and measures. from 7 euros.
Express airmail 48 h: check when ordering automatic pricing.
Maritime shipping: 4 to 7 days or for large packages 10 days
For European Countries:
Shipments to the EU, take 2-5 days from leaving our warehouses, we work with the best transport companies.
Portugal: Cheap transportation for all weights and rates. 24 to 72 h
France and Italy: 2-5 days economic transport for all weights and measures.
Rest of countries: rate for weights and measures.
Other destinations (different from the above) .- Given the impossibility of foreseeing all the possible destinations and situations, when placing the order, the different transport rates will be obtained.
In some cases, where it is impossible to calculate the postage, the system will calculate the amount of the order with postage "0" and later we will communicate the amount of the shipping costs. If you wish, you can make the consultation beforehand and we will notify you before placing the order.
Exceptions:
Likewise, some other articles, such as, for example: engines, have freight paid for shipping to the peninsula (Spanish territory).
The weight on which the freight is calculated is not the weight of the items in the order but rather in bulky items this is the one that prevails, so we could talk about Weight / Volume.
Insurance.-
The merchandise travels at the expense and risk of the buyer since it leaves our warehouses, as the shipment is made through the carrier you have chosen.
However, we can, on your own, insure it at a cost of 4% of the order value. (ADDITIONAL TRANSPORTATION INSURANCE)
Claims.-
The recipient must check the container upon receipt and note on the arrival delivery note any external damage that appears on it.
Likewise, he must check the merchandise immediately after receiving it; Any claim for damage to the merchandise must be made within 24 hours of receipt.
Damages suffered in transport are the responsibility of the recipient.
The examination prior to reception is not admissible.
